Track Your



What to expect when a referral is made

In some cases your GP will decide that you need to see a specialist.  Some specialists require tests to be done before they can assess you.


If so, it is important to arrange to have your tests done as soon as possible. We cannot send your referral until we receive those results.

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Then, either

Your referral will be sent directly to a healthcare service.

They will post you a letter with a date and time for your appointment.

Services provided in the community, such as podiatry clinics, will often book your appointment for you.

This applies to

  • Physiotherapy

  • Diabetes care

  • All scans

  • Heart and blood pressure diagnostics

  • All mental health referrals


Your referral will be processed by Barnet Referral Management Service (RMS), who manage most of our referrals. 


  1. RMS will send you a letter inviting you to book an appointment within 4 weeks of receiving your referral.

  2. This letter will contain your Unique Booking Reference Number (UBRN) and password. 

  3. Log on to the E-Referral Service (ERS) online and book an appointment.

  4. Once you have done this, you will receive a letter confirming that your appointment has been booked.

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What if…?

I’ve got more than one UBRN and password
You will receive a new UBRN and password for each referral made.

I forgot to book my appointment
If you fail to book an appointment after two reminder letters have been sent, your referral will be cancelled.

I can’t attend my appointment any more
Call the ERS helpline  or RMS, or call the clinic using the number provided on your appointment letter

Call RMS on 020 8865 2040 if

  • You have lost your UBRN and password

  • You’ve logged on and no appointments are available

  • You haven’t heard about your referral within 4 weeks. If RMS have no record of your referral, please call us and ask to be put through to the secretaries.


Hospital Transport

For transport to appointments at the Whittington Hospital or in the community, please call reception. For all other appointments, please contact the hospitals directly on the following numbers:

University College London Hospitals Trust

020 3447 9699

  • University College Hospital

  • Macmillan Cancer Centre

  • Hospital for Tropical Diseases

  • Royal National Throat, Nose and Ear Hospital

  • Royal London Hospital for Integrated Medicine

  • National Hospital for Neurology and Neurosurgery

  • Eastman Dental Hospital



London North West University Healthcare Trust

020 8453 2318


  • Central Middlesex Hospital

  • Ealing Hospital

  • Northwick Park Hospital

  • St Mark's Hospital

Imperial College London Trust

0330 678 1245

  • Charing Cross Hospital

  • Queen Charlotte's Hospital

  • Chelsea Hospital

  • Hammersmith Hospital

  • St Mary's Hospital

  • Western Eye Hospital


Royal Free London Trust 

0333 240 4909


  • Barnet General Hospital

  • Edgware Community Hospital

  • Chase Farm Hospital

  • Royal Free Hospital

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Public Transport and Parking

Eligible patients may be able to claim a refund for reasonable transport costs to and from appointments.


There are a few schemes in Barnet and Harrow that help eligible patients with travel and parking. Further information about these along with eligibility criteria and the application process is available directly via the council websites:


Blue Badges

The Blue Badge scheme helps disabled to access goods and services by allowing them to park close to their destination.


Freedom Passes

Freedom Pass for older and disabled people gives free travel on most public transport in London 24 hours a day (after 9.30am on most National Rail services within the London area), including all day at weekends and on public holidays.



0343 222 7777

Free door to door service by mini-bus for patients who have a permanent or long-term disability such that they cannot use public transport some or all of the time.



020 7934 9791

This scheme for London residents enables people with physical disabilities with severe mobility impairments or who are severely sight impaired to travel in licensed black cabs for a reduced fare.