Common Questions

Frequently Asked Questions

Under each topic you will find a link which will provide you with more detailed information.

 

What are your opening hours?

We are open from 8.30am until 6.30pm, Monday to Friday.

We do not close for lunch. 

 

We also offer evening appointments and once a month, appointments during the weekend.

How can I book an appointment?

Online, over the phone and in person from 8.30am every day. 

How do I order my prescription?

All prescription requests should be in writing or made online. Most prescriptions are issued by the practice within 48 hours, but some may take up to 72 hours. 

How do I cancel an appointment?

You can cancel your appointment using the online access system, respond to an appointment text reminder or call us. 

 

What is a telephone triage appointment?

A doctor will call you to give you advice and assess whether you need an appointment. 

How can I get a sick note or extend an existing one?

To get a sick note for a new condition you will need an appointment. You can call or email us a form to extend one.

What do I need to do to register myself or my child?

First check if you are in our catchment area. You will need to bring some paperwork and completed forms into the practice for our receptionists to check to register.

I have had some tests done. When will the results be ready?

Most blood tests take 5 working days to become available. Some take longer. Other tests may take a couple of weeks or up to a month. Find out more about receiving your test results.

I am going on holiday. How can I find out which vaccinations I need?

Email our travel service at travel.watling@nhs.net with name, date of birth, dates of travel and as detailed as possible travel itinerary 6 weeks in advance of travelling.

I have moved house, changed my email address or phone number. What should I do?

It is very important to let us know about a change of contact details as soon as possible. If you have moved, please complete this form and bring it to reception with proof of address. You can call to update your phone number or email address.

How can I feedback about my patient experience?

Please put your feedback in writing and address it to our practice manager, Mrs Sanja Todorovic.

GPs’ average earnings 2018/19

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Watling Medical Centre in the 2018/19 financial year was £65,863 before tax and National Insurance. This is for 4 full time GPs and 9 part time GPs who worked in the practice for more than 6 months.